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What Does Unsupported Filetype Mean When Uploading a ZIP File to Vault PromoMats and Vault Medical?

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Question:

What Does Unsupported Filetype Mean When Uploading a ZIP File to Vault PromoMats and Vault Medical?

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Answer:

Users upload a ZIP file to Vault PromoMats and Vault Medical and Vault generates a Viewable Rendition only when the Vault uses CLM Integration.

  • When the Vault has CLM integration the user must check the following:
  1. The document Type is Multichannel Slide.
  2. The ZIP file contains a thumb.png. More on Packaging Custom CLM Content.  
  • When the Vault does not have a CLM integration but an HTML file needs to be uploaded, please consider the following options:
  1. Upload a PDF file as the Source Document and use the Attachments section to upload other files.
  2. To upload an HTML file as the Source Document, the Content Creator must ensure all of the stylings are referenced inside the HTML so that Vault can render a Viewable Rendition. Failing to edit the file as mentioned will return a blank Viewable Rendition in Vault.

Related Documentation:

CRM Help Documentation: Packaging Custom CLM Content

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