Overview:

The CRF import fails, for no apparent reason, even though the file was only created as a ZIP.

Root Cause:

CRF import ZIP requirements detail the ZIP file structure required. This can be overlooked on Macs where zip files do not have a top-level folder. The user who is creating the zip file needs to create a top-level folder that contains the site-specific folders. Then, zip the top-level folder.  

Solution:

On a MAC, after the file is zipped,  run:

zipinfo {zip_file_name}

Note: The entries in the zip file do not have a top-level folder. It is {site_id} / {document_name}

It should appear as shown:

Note: The entries in the zip file have the format of topLevelDirectory/{site_id} / {document_name}

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Related Documentation:

Vault Help Documentation: 

• Using CRF Import (eTMF)