A user uploads a PDF file to Vault. However, Vault is unable to display it in Document Viewer. Why is this?
It may be because the PDF source file is set to protect. Follow these steps:
- An Admin should navigate to :Admin --> Settings --> Rendition Settings --> Rendition Display.
- Enable the option Allow viewing and annotation of protected PDF files.
- Re-render the document.
Vault Help Documentation: Secured PDF Files