Question:
A user uploads a PDF file to Vault. However, Vault is unable to display it in Document Viewer. Why is this?
Answer:
It may be because the PDF source file is set to protect. Follow these steps:
- An Admin should navigate to :Admin --> Settings --> Rendition Settings --> Rendition Display.
- Enable the option Allow viewing and annotation of protected PDF files.
- Re-render the document.
Related Documentation:
Vault Help Documentation: Secured PDF Files