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Error: No Territories Found While Accessing the Veeva Align Territory/Targeting Enhanced Feedback UI with a Manager on the Offline Veeva CRM Platforms

  • Updated

Overview:

Upon accessing the Enhanced Territory/Targeting Feedback UI with a Manager on the Offline Veeva CRM Platforms, the following error appears. 

No Territories Found

mceclip0.png

The functionality works as expected on the Online platform.

Root Cause:

This is the expected behaviour. With Enhanced Feedback, Managers must use the online platform to review challenges. The functionality is not designed to work on offline CRM platforms for Managers.

Solution:

Managers are required to use Veeva CRM online for this functionality.

Related Documentation:

CRM Help Documentation: 

 

 

 

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