Why hyperlinks do not work in PromoMats and MedComms?
A user can upload PDFs with clickable links (hyperlinks) that lead to an external URL if needed.
If a user copies and pastes URLs onto the source file, but the URLs are not made hyperlinks, Vault treats these links as plain text without leading to the correct URL.
These links work when a user views the source document in Adobe due to the setting Create links from URLs enabled by default, but not in the Viewable Rendition in Vault.
This feature is an Adobe display preference that can be seen in the Preferences>General menu.
The feature Create links from URLs auto-scans documents and if a URL is found, then Adobe displays the URL as a clickable hyperlink.
To check if a PDF does not contain hyperlinks, the user has to have the Adobe Acrobat Pro DC full licence.
In order to check this the following steps are recommended:
- Click Edit PDF after opening the source document.
- From the Link at the top of the page select View Web Links from the drop-down menu.
- If the PDF does not contain any URL links, the below message returns from the selection.
To make sure that all the URLs used within the PDF are real hyperlinks leading to the correct link, the user clicks on Link and from there selects Auto-Create Web Links from URLs.
After enabling the Auto-Create Web Links from URLs all links are clickable and open in a pop-up as expected in the viewable rendition after uploading a new version of the document.
Vault Help Documentation: Clickable Links in Viewable Renditions
Knowledge Base: How to Upload a New Document Version in PromoMats?
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