Question:

Error: Invalid Date When a User Inserts a Date in Vault PromoMats and Medical

Answer:

When a user tries to insert a date in Vault (Workflow Due Date, Re-approval Date or Expiration date), Vault returns the error Invalid Date - Please enter a valid date- mm/dd/yyyy as below:



This error may be due to an update on the operating system of the machine. The time zone of the user is not synchronized with the time zone of the Vault settings of the users' account.

The below steps are recommended to follow in Microsoft Windows:

1. On the Windows device, open the settings application. 
2. Navigate to Date & Time. 
3. Under the Time zone, select a time zone different from the time zone of the user.
4. Reselect the original time zone to synchronize the settings.
   

 For an operating system different from Microsoft Windows, follow any of the articles below:

• Set the date and time on Apple macOS
• Set time, date and time zone in Android
• Set time, date and time zone in Apple's iOS

Related Documentation:

Other Sources of Documentation:

• Microsoft Windows Support
• Set the date and time on Apple macOS
• Set time, date and time zone in Android
• Set time, date and time zone in Apple's iOS