Question:

Why Users Cannot Send Multiple Documents at Once in Vault PromoMats and Medical?

Answer:

This article is addressed to users with Admin rights.

In order for a user to send multiple documents at once in a workflow, the feature Use workflow for single document should not be enabled in the relevant workflow. If the feature is enabled, a user can send only one document per time in a workflow. 

Also, the workflow cannot be started in bulk action menus such as Library or Cart.

To enable or disable this feature, please follow the steps below:

1. From the Admin page, go to the Configuration tab.
   
2. Click on Workflows under the Business Logic section.
   
   
3. Select the affected workflow.
4. Tick or untick the checkbox next to Use workflow for single document according to the requirements.
   
   
   
   
5.  After the changes are made, please remember to click on Make configuration Active.
   
   

Related Documentation:

Vault Help Documentation: Configuring Multi-Document Workflows