How to Locate the Cause of Error on CRM for iPad: No recipients are eligible to receive this email?
This is a generic error that Veeva CRM displays in the event of a misconfiguration.
On the Online CRM Platform, the error and the cause show up on the Send Email Preview Page together:
Right-click and open the images in new tabs in order to read them:
On CRM for iPad, the cause of the error can be seen by tapping on the Account icon on the Send Email Preview page:
Be sure to investigate the issue further based on the error message displayed here.
- The presented data is not customer-specific. It is test data.
- Other error messages may be checked the same way on CRM for iPad.
CRM Help Documentation:
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