Question:

How is the ZIP or Country information made required when using Ship to New Address on Medical Inquiry in CRM?

Answer:

Because of custom logic used for this process, the Zip_vod and Country_vod fields are not present on the Page Layout and cannot be marked as required this way. To require these fields, a workaround is required.

Administrators may create Validation Rules on these fields on the Medical Inquiry object. Please note that the field will not be marked as required when filling out the details, and the Error will only appear when the user Saves or Submits the Medical Inquiry. Additionally, for Lightning Experience users, the Validation Rule Error will only appear at the top of the page - even if Field is selected for the error location on the Validation Rule.

Related Documentation:

CRM Help Documentation: N/A