Overview:
Account views in My Accounts page typically display along with account lists and are defined using criteria on five objects:
- Accounts_vod
- Addresses
- TSF_vod
- Product_Metrics_vod
- Dynamic_Attributes_vod
However, when selecting the Product Metrics, the field displays duplicated values:
And there is no Filter Product Metrics by Detail Groups option on the page.
Root Cause:
The user only has Field-Level Security (FLS) to Detail_Group_vod__c but has no FLS to the Detail_Topic_vod__c field of Metric Configuration object.
Solution:
Grant the user FLS to Detail_Topic_vod__c field of Metric Configuration object, clear Veeva cache. Then there are no duplicated values on the picklist and the Filter Product Metrics by Detail Groups option is displayed normally.
Please refer to this article if needed: Field-Level Security
Related Documentation:
CRM Help Documentation: