Question:

The zvod_CLMDetails_vod marker field does not track the Closed Loop Marketing (CLM) Key Messages when selecting a media through Call Report on CRM iPad. What could be the reason?

Answer:

One reason is that the latest Multichannel Consent (Record Type = CLM_vod) has the value of Opt_Out_vod for the field Opt_Type_vod__c.

When the value of the Opt_Type_vod__c field is Opt_Out_vod, the zvod_CLMDetails_vod marker field does not track CLM Key Messages.

Related Documentation:

CRM Help Documentation: Tracking CLM Key Messages