Question:

When creating a recurring survey in CRM, why are no picklist options available for the Channels field?

Answer:

The user creating the Survey is lacking Record Type permissions on the Question_Response_vod object. At a minimum, grant the admin access to the Record Types on Question_Response_vod corresponding to the appropriate Survey Channel.

Related Documentation:

CRM Help Documentation:

• Configuring Surveys
• Adding Survey Channels
• Cannot Select a Channel When Creating a New Survey in Online CRM