The process is set properly in Salesforce Process Builder. However, the Email Alert is still not sent in CRM Online.
The Access level of Email Deliverability is set as System email only.
Adjust the Access level of Email Deliverability to All email.
Please follow the steps below:
- Go to Setup
- On the Quick Find Box type Deliverability
- Select Deliverability under the Email section
- Change the Access level to All email
CRM Help Documentation: N/A