The Approved WeChat unbinding request is approved by the manager in Veeva CRM Online, but it is not processed. The account is still at bound status.
This is working as expected. It is currently not supported to approve Approved WeChat unbinding requests in Online.
- Raise a Veeva Support Ticket to ask for help on how to apply the data patch
- After the data patch, ask the user to raise another unbinding request for the manager to approve in Approved WeChat
CRM Help Documentation: N/A
Send us your feedback: We're always looking for feedback to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.