Overview:
The Approved WeChat unbinding request is approved by the manager in Veeva CRM Online, but it is not processed. The account is still at bound status.
Root Cause:
This is working as expected. It is currently not supported to approve Approved WeChat unbinding requests in Online.
Solution:
- Raise a Veeva Support Ticket to ask for help on how to apply the data patch
- After the data patch, ask the user to raise another unbinding request for the manager to approve in Approved WeChat
Related Documentation:
CRM Help Documentation: N/A
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