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Does the Call Channel Value from Parent Calls Copy Down to Child Calls in CRM?

  • Updated

Question:

When a Call_Channel_vod field is populated on a Parent Call in CRM, is the Child Call also populated with the same value in the Call_Channel_vod field?

Answer:

This behavior varies between the type of Group Call.

 

For Group Call with Unique Activities:

  • The Call_Channel_vod value from the parent call copies down to the created Child Call(s)

For Group Calls where Unique Activities are not enabled:

  • The Call_Channel_vod value from the parent call does not copy down to the created Child Call(s)
    • The created Child Call(s) points to the Parent Call and does not generate errors for not having a Call_Channel_vod value

Related Documentation:

CRM Help Documentation: Selecting a Call Channel

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