Question:
What logic determines the value of the Call_Type_vod field on the Call2_vod object in CRM?
Answer:
The Call Type is determined using on the following logic:
|
Call Type |
Criteria |
|
Call Only |
The call is against a person OR a business account. No details or samples are recorded. |
|
Detail Only |
The call is against a person account. There is at least one detail product selected. No samples are recorded. |
|
Group Detail |
The call is against a person account on a group call, a person account with call location, or a business account. There is at least one detail product selected. No samples are recorded. |
| Sample Only | The call is against a person OR a business account. There is at least one sample, BRC, or alternative sample product selected. No details are recorded. |
| Detail with Sample | The call is against a person account. There is at least one detail product selected AND at least one sample, BRC, or alternative sample product selected. |
| Group Detail with Sample | The call is against a person account on a group call, a person account with call location, or a business account. There is at least one detail product selected AND at least one sample, BRC, or alternative sample product selected. |
|
Event Only |
The call is against a medical event. No details are recorded. |
|
Event Detail |
The call is against a medical event. There is at least one detail product selected. |
Related Documentation:
CRM Help Documentation: Components of Call Reporting