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Why the Attendee View Does Not Reflect a Change When the Engage Meeting Host Moves to the Next Slide in a Shared Presentation in PowerPoint on CRM Desktop (Windows)?

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Question:

Why does not Attendee View reflect the change when the Engage Meeting host moves to the next slide in a shared presentation in PowerPoint on CRM Desktop (Windows)?

Example:
Host View:

mceclip2.png

Attendee View:

mceclip0.png

 

Answer:

The root cause is that the window being shared is the PowerPoint Normal view window, not the Slide Show window.

Presentation1_and_Lightning_Ready_for_Everyone.png

Based on the Online Help Sharing PowerPoint Presentations in Engage Meeting, to share the content displayed in the PowerPoint application in an Engage Meeting, users must start the slide show in PowerPoint before sharing their screen since the slide show displays in a separate window from the PowerPoint application.

To resolve the issue, the Engage Meeting host can continue to do the following steps to share the Slide Show window during the Engage Meeting:

  1. Start the presentation from the Slide Show tab in PowerPoint.
  2. Navigate back to the meeting navigation menu and select New Share.

    mceclip4.png

  3. Select the Slide Show window from the prompted window.
  4. Select Share to share the presentation in the Engage Meeting.

    mceclip5.png

 

Related Documentation:

CRM Help Documentation: Sharing PowerPoint Presentations in Engage Meeting
Knowledge Base Article: How to Bring the Engage Meeting Window back up When the Engage Meeting Host is in Full-Screen (Slide Show Mode) During an Engage Meeting on CRM Desktop (Windows)?
ZOOM Help Documentation: Sharing your screen or desktop on Zoom

 

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