Is it Possible to Delete a Veeva Approved Email Sending Domain? (Forbidden From Mailgun and Customer-Side DNS Service, Provider!)
It is forbidden to request the removal of an Approved Email Sending Domain from the Mailgun system due to malfunction. The DNS Records must also be left in the Customer-Side DNS Service, Provider.
If a CRM Production org-used Approved Email Domain is deleted in Mailgun, this results in a severe impact on Open, Click Tracking, any Veeva-generated token Links such as Survey, Double Opt-in, Engage Meeting, Unsubscribe, and so on. Its Suppression List is also deleted. Approved Email and its related functionalities - Approved Email Entry Points - are not expected to work in the CRM organization. In the event, the Sending Domain is restored, the links related to these entry points, and the Approved Email Entry Points will start working again.
However, a major consequence is that the Clicks and Opens of the previous emails sent using the Deleted Sending Domain will no longer be registered, in the event the recipients opened the emails and clicked on links during the timeframe while the Sending Domain was not available.
In this case, the only solution is to resend these emails or send new emails to the recipients. Furthermore, recipients may not click on the links in 1-2 weeks, but months. This is also another reason why the Sending Domain must remain available in Mailgun indefinitely, as well as its DNS records in the Customer-Side DNS Service, Provider.
The correct approach to replace an existing Sending Domain is to simply change the Approved Email Domain Value in Approved Email Setting records or on the Email Domain Field of the Email Templates, Email Fragments in Veeva CRM only. This way, Approved Email, Open, Click Tracking, and any Approved Email Entry Points of the older emails will not be impacted.
This means that even if the previous Sending Domain is no longer configured in Veeva CRM - But still exists in Mailgun, while a potential new Sending Domain replaced it in Veeva CRM at the same time - Any previous emails that were sent using the previous Sending Domain will still function and will be Click, Open tracked properly. This includes Veeva-generated token links such as Survey, Double Opt-in, Engage Meeting, Unsubscribe, and so on.
For further information about changing a Sending Domain in Veeva CRM, access the following article: How to Change the Approved Email Sending Domain in Veeva CRM Adequately?
Be sure to test the Sending Domain change in a Veeva CRM Sandbox to be certain due to potential custom solutions such as Custom Workflows, Flows, Triggers, Process Builders, Approval Processes, and so on.
Leave the previous Sending Domain as is in the Mailgun System. It is also required to leave the DNS records of the previous Sending Domain in the Customer-Side DNS Service, Provider.
CRM Help Documentation:
- How to Change the Approved Email Sending Domain in Veeva CRM Adequately?
- How to Find Configured Sending Domains in Veeva CRM?
- Veeva Support Ticket Priority and Service Level Agreement (SLA)
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