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Is it Possible to Mark Suggestion Feedback Questions as Required on Dismissal of Suggestions in CRM?

  • Updated

Question:

Is it possible to mark Suggestion feedback questions as required on dismissal of Suggestions in CRM?

Answer:

When using the default Suggestion feedback dialog, it is not possible to mark a question as required:

mceclip0.png

Marking the DismissFeedback1_vod__c, DismissFeedback2_vod__c, DismissFeedback3_vod__c or DismissFeedback4_vod__c fields on the Suggestion_Feedback_vod object as required on a field level or the page layout will not change this behavior.

To require a feedback response, a Suggestion Survey will need to be configured and used:

mceclip2.png

Note: Validation rules on the Suggestion_Feedback_vod object are not supported and will result in sync errors when a Suggestion is dismissed offline.

Related Documentation:

CRM Help Documentation: 

Knowledge Base: How to Modify or Hide the Default Suggestion Feedback Dialog that Displays After Dismissing a Suggestion in CRM?

 

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