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Justification Field Is Not Saved When Updating Why Object Record in Quality Vault

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Question:

QualityOne uses the Why object which is one of the core objects and object types to support the 5 Why's Analysis.

An admin set a value to the Justification field when updating a Why object record in Vault. Why is the value not saved successfully? 

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Answer:

The Justification field can be saved if and only if the Why object record is marked as Expected.

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Related Documentation:

Vault Help Documentation: Configuring 5 Whys Analysis (QualityOne)

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