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MIR Origination country required to be captured in CRM

Answered
Manikandan Selvaraj

Hello Team,

Please consider this as a product suggestion for Medcomms.

The cases/MIR's originated from CRM doesn't have any Created /originated country. 
But in MedComms vault we do have a custom field to capture the case creator country values. Can you please help us to Capture the country field from both the instance for Business reporting purposes. 

 

Thanks,

Mani 

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Comments

1 comment

Date Votes
  • Official comment
    Richard Lake

    Hi Mani,

    Thanks for reaching out. 

    The CRM Data Sharing feature supports this through configuration.  You must have a Country field on the object in CRM and in Vault.  You then add a field mapping rule to map these to one another, and a set of picklist mapping rules to map the Counties to one another.  You must have the same set of countries in each system - the feature requires a 1:1 mapping.

    Do reach out to your managed services team for support configuring this.

    Thanks,

    Richard

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