MIR Origination country required to be captured in CRMAnswered
Please consider this as a product suggestion for Medcomms.
The cases/MIR's originated from CRM doesn't have any Created /originated country.
But in MedComms vault we do have a custom field to capture the case creator country values. Can you please help us to Capture the country field from both the instance for Business reporting purposes.
Thanks for reaching out.
The CRM Data Sharing feature supports this through configuration. You must have a Country field on the object in CRM and in Vault. You then add a field mapping rule to map these to one another, and a set of picklist mapping rules to map the Counties to one another. You must have the same set of countries in each system - the feature requires a 1:1 mapping.
Do reach out to your managed services team for support configuring this.
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