Cannot launch external web link from Veeva CRM on Windows 8


We are producing some content for a client who is using both Windows 8 and Windows 10 tablets. One of the key messages launch a website in the browser via a standard weblink.

This is working perfectly on the Windows 10 tablet (Dell), however on the Windows 8 device (Surface Pro 3) the web link does not work. When clicking the link nothing happens.

We've tried different addresses but this doesn't resolve the issue.

We've tried multiple methods (window.location, location.href, standard HTML anchor tag). None of these approaches work.

Can anybody offer any insights as to whether there is a better way to launch an external web site, or how we can continue to debug this issue?



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