Having reviewed cycle plan attainments for users I found that within the same cycle plan multiple accounts where calculated wrong in terms of number of actual calls within the cycle plan period.
CP was set to active on 1.1.17 (end Date 30.6.17) and in multiple accounts only 1 of 2 or more calls where included in Actual Calls? e.g. 2 almost identical calls - 1 done in March and 1 done early June - only 1 is included in the CP?
Is there a way where I can see the ID/call name of the calls included in the Actual Calls Calculation?
Can I re-calculate Actual Calls for a cycle plan (and even an inactive CP?)