We are looking to remove the Unlock button from the submitted Call page. By removing the Unlock button, reps will no longer be able to unlock the Call and create a related Med Info Request or Med Insight to the Call. It would be great if there is functionality to create new MIRs and Medical Insights from Submitted Calls.
I understand that unlocking Calls and making changes to it can be a compliance issue. However, I don't think it would be a compliance issue if reps are to only create new MIRs and Med Insights that are tied to the Call, as nothing on the Call record would be changed in the process. In a way, it might be better than keeping the unlock button available for reps in order for them to unlock the Call record and create related records, as they might edit the Call record in the process.