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Black screen appearing while switching between 2 slides within the CLM on windows surface device

Hi Team,

We have created a multichannel presentation for windows surface. 

There is a black screen that appears while the slide is loading. It mostly happens while switching between two slides as well as two presentations.

With reference to the ticket [388192] which we had raised earlier, we understood that it is the way Microsoft viewer has been designed.

Suggestions: On iPad CRM the full thumbnail of the slide is displayed before the slide loads. Even if the windows CRM handles the load of the slide the same way as iPad CRM, the issue might be sorted out.

Since this issue is very catchy and distracting to the user. Could you please find a solution to this requirement.

somehow we need to avoid the display of the black screen appearing while switching between the two slides or presentation on Windows surface device.

Thanks,

Anuja

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