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'Make Primary' option in hierarchy page does not create a DCR

On the "View Hierarchy" tab of an account profile, the "Make Primary" option is not creating a DCR and as a result that DCR is not passed to Veeva Network. As you can imagine, this can get frustrating to the end user as they don't understand why changes they make keep reverting back. Please correct this, as we have been asking about this since Jan 2016.

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    Cindy Chiang Official comment

    Hi Steve,

    Thanks for bringing this to our attention again.  I agree that this is a frustrating user experience.  We will revisit prioritizing an enhancement to add the DCR functionality for the Make Primary feature.  However, an immediate step we can take now is to remove the Make Primary menu option until it works as you expect.  I created a ticket to track this for you: #467799.

    Regards,

    Cindy

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