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After we uploaded the fle to Veeva Vault real eTMF system, I sent for approve to my co-worker , when she click the link it showed sandbox.  I would ask why it's appeared not real eTMF system



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    Lucas C

    Hi Jenny 

    We need more information about this issue. Please correct if my understanding is incorrect. 

    The approval workflow initiated in the Production Vault and the task was assigned to your co-worker.

    When she clicks the link in the task email, Browser redirects her to the sandbox Vault but not Production Vault?

    Please kindly open a ticket for this issue with Vault ID, Document Number and both you and co-worker support login access granted. Thanks!







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