We have received a request from our Local Admin community regarding enabling of the "Login as" for the iRep application.
The story behind: it is really difficult to troubleshoot specific issues around assignments, MCCP and other areas since many reps only work in the iRep environment while Local Admins in a web-based one. Often issues are not reproducible and remote calls with a particular rep really difficult to achieve due to the matter of the field force daily business.
Desired solution: Supporting users fast and obligingly would be much easier if there was a possibility to log in as a different user on the iRep client (or simulating the users view of his/her iRep version in a browser-based support version) without the necessity of sharing users' passwords.
Thanks a lot,