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Sent Email having multiple clicks at same time

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  • Official comment
    Nishant Bafna

    Hi Jagan,

    We have seen similar behaviour (of 100s of clicks and/or opens) with certain recipients. This is because of the security protocol the recipient's incoming server has. Veeva has no control over that.

    Can you please log a Veeva Support case for this issue and provide the relevant details (Org Id, Sent Email Id, Email Domain used to send the email etc) so that we can take a deeper look at the issue and get confirmation that this was indeed because of the security protocol.

    Thanks,

    Nishant

     

     

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