Rules based Product Metrics configurations

When using product metrics it is not possible to have dependent metric picklists for different products and/or metrics. I have multi product teams that have adoption ladders for different products but the values in the adoption ladders are completely different for each product. Also, the adoption ladder values are dependent on another product metric (targets). 

For example:

PRODUCT  A ADOPTION LADDER: Expert, Trial User, Non-User

PRODUCT B ADOPTION LADDER: High Prescriber, Modertate Prescriber, Non-Prescriber


For Product A adoption ladder I may only want to have the first two options visible for Product A A1 & A2 targets and the last option for A3 or non-targets. Product B could follow something similar


In Product Metrics on the Account page layout I would like to have Product A adoption ladder as a metric but only visible to against Product A and likewise for Product B along with the rules about visible options according to target status. I would like to avoid the possibility of selecting the wrong product/adoption ladder values. 


Currently I am managing this outside of product metrics through separate fields and dependent picklists but it means users having to edit records whereas Product Metrics is easier to update and has a better user experience.

In the Metrics Configuration record I can select the account record type to which the metric will apply and it would be great to be able to have additional options including which product I might want to apply the metric to and whether there are any other rules.






  • Avatar
    Dan Kallman Official comment

    Hi Dandrew,

    Thanks for posting on the community. We have a feature that on the surface sounds like it meets your business need. It allows for restricting picklist values by product in product metrics so that each brand can use their own values. Can you please review this link and let us know if this is what you are looking for? https://crmhelp.veeva.com/doc/Content/CRM_topics/Products/ProductMetricsDetailGroups.htm#Product-



  • Avatar
    Dandrew Alnylam

    Thanks Dan

    I have checked this feature out and it goes a long way to meeting my requirement. It works perfectly for controlling the values by product and I think that it will also work for having a controlling field.

    I had missed seeing this feature in the admin guide so appreciate the help with this.




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