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Email Link Behavior in the Web browser

Same behavior as in the iRep application is requested by the online users mainly for compliance reasons:

When Approved Email users clicks on the email address in Veeva CRM, Approved Email launches instead of the default mail client. This allows customers to remain compliant and quickly access Approved Email.

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    Nishant Bafna Official comment

    Hi Matus,

    Thank you for reaching out to us about the feature request to launch Approved Email when an email address is clicked by online users.

    The Account page is a standard Salesforce page and we have no control over how the page redirects the user when an email address is clicked. If something changes from end on this, I will update this thread.

    Best,

    Nishant

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