The issue is about events that are APPROVED and then become cancelled - some event costs/speaker fees are still needs to be payed.
If we need to pay the costs, the exp. line stays in the event and the "accumulators" are correct for YTD.
If the amount is not to be paid, there is no way to indicate that in the event...and is an actual gap in the Events module. There is no way to indicate an expense line to be cancelled by the rep. The Help Desk is usually not authorised to re-open events. So the rep would need to send a request to the local admin. If they did go through the help desk, the call would need to escalate to the local admin.
Is there any opinion in Veeva Events Product team on this? Thanks