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FTP Server Purge needs notification to Customer prior to purge.

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3 comments

  • Official comment
    Igor Tsives

    Hello Kieran,

    The Vault FTP server is designed to be a transient staging area for the files while they are being imported or exported. This is not a permanent file storage or file share service. Because of that, the lifetime of files while they are in the staging area is not guaranteed, but is sufficient for documents to be created or for the files to be downloaded after the export. 

    Thank you,

    Igor Tsives

  • Kieran Alcumbrac

    In our case it was not sufficient.  Files were uploaded on July 13th and purged around July 20th, before I was able to load.

    0
  • Igor Tsives

    Hi Kieran,

    Could you please file a support ticket and we will take a look at what happened. 

    Thank you,

    Igor

     

     

    0

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