According to the CRM help documentation, multi-select picklist mapping is supported:
However, while testing and through discussions with Global Support, it was discovered that only Specialties Field group is supported in mapping between CRM and Network as a multi-select picklist.
We have had a requirement to map other Field Groups, in this case HCO Focus Area as well, as an HCO may have multiple focus areas and it is a lot of visual clutter to map each focus area as its own field in CRM.
Would it be possible to allow for additional Field Groups (i.e. HCO / HCP Focus Areas) to be "Mappable" to CRM multi-select picklists?
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