MedComms Medical Inquiry - CRM::Vault Sync to handle Push back to CRM with a non-CRM Product
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Client team has a use case where the initial Medical Inquiry in CRM is raised for a particular product (Product X). This Medical Inquiry is pulled to MedComms and processed in Medical Inquiry. During the processing the product is changed to another product (Product Y). Product Y does not exist in CRM.
On the push back to CRM the sync fails because there is not a 1:1 match between the Vault Products and CRM Products.
Client team would still like the CRM Medical Inquiry to be updated with all other updates made on the MedComms Case.
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Thanks for raising this request.
The integration is designed to maintain consistency between the two systems. This requires that the Products are mapped 1:1 between the two. The recommendation is therefore to add all products to both systems.
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