Need a way to differentiate between users who share the same name in org when adding attendees
An issue has been raised by a user who shares the same name as another user in our org.
When User A is adding themselves as an attendee to an interaction they are mistakenly selecting User B who shares the same name as them as there is no way to differentiate between the two.
The call that User A recorded is then showing up in My Schedule of User B since they were added as an attendee.
Please see my attachments for further illustration of the issue.
We wanted to bring this issue to your attention in hopes there is a way of preventing this confusion from occurring in the future.
Thank you for this suggestion. It turns out that on the User object we have a User Identifier field (User.User_Identifier_vod), which is similar to the Account Identifier field. When selecting a User Attendee on the Call Report on the iPad, the User Identifier and Org will display underneath the User's Name:
Would this help to uniquely identify Users with the same name, or is more information needed when selecting a User as an Attendee?
What information would be displayed in the User Identifier field? It would be most helpful if it was possible to display the user email address, alias, or title as in this scenario both users belong to the same org.
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