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エラー
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ソリューション（リンク）
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| 項目とパラメータ制限 |
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Exceed maximum number of characters
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CRM Field & Parameter Limitations
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| アカウント管理 |
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%{PROPERTY}@ is a required value., (null), (null)
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%{PROPERTY}@ is a required value., (null), (null) - When Adding an Affiliation to a CRM Account Sphere of Influence |
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An embedded page at vs30.vod309.com says: error!
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An embedded page at vs30.vod309.com says: error! - When Adding Detail Groups in Ratings and Evaluations Section of Account |
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"Error!" When Saving Ratings and Evaluations From the Account Page in CRM Online.
"Insufficient Access Rights on object" When trying to update a rating and evaluation.
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The user does not have access to Edit the Account. |
| "Attempt to de-reference a null object" When Clicking on CRM View User Territory Button |
In order to use the View User Territory button, the user needs access to the User object. |
| "Fields [Name]. Status code [INVALID_FIELD_FOR_INSERT_UPDATE]" When Dataloading the Name Field for CRM Person Account Records |
When loading Person Account records, only the FirstName and LastName fields are mapped. The Name field is automatically populated by Salesforce as a concatenation of the FirstName and LastName fields. |
| "Illegal Assignment from String to Boolean" When Creating an Account in CRM |
The org is not on the most recent Veeva Version. The Apex Classes and Triggers used for account creation are outdated. |
| "Insufficient Privileges" When Clicking the New Parent Button in Online CRM |
New Child Account page is a Veeva page. The user does not have access to the page. |
| no page found |
no page found - When Clicking on The Account Plan in CRM iRep |
| "Query failed" When Opening the KOL HTML Summary Profile in CRM |
The user is missing Object access or the VMobile Object Configuration (VMOC) is not active for at least one of the Objects listed in the guide. |
| "Too many Accounts. Please select another Territory" When Selecting Territory from My Account View in Online CRM |
The DISABLE_RM_QUERY Veeva Setting is enabled. |
| "Unable to access page" When Editing List View Columns in CRM Online |
The user it trying to modify a hard-coded list view which is called All. The list view cannot be modified. |
| Unable to display distances. Cannot plot addresses for... |
Unable to display distances. Cannot plot addresses for - When Viewing Apple Map in CRM |
| 住所 |
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| "Address cannot be updated" When Updating the Address Name in CRM |
The address is locked and the user is not a System Administrator. |
| "Required fields are missing: [Account_vod__c]" When Trying to Create Address Records in CRM iRep |
A user needs Read and Edit rights to the Entity_Reference_vod__c field on the Account object. In offline platforms, this field serves as a placeholder for the Account_vod__c lookup field. |
| 分析 |
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| Invalid utf8 character string |
Invalid utf8 character string - When Loading Data Files in CRM Analytics |
| "There is no data for the selected filters" In CRM Market Sales Analysis Report |
Analytics data file needs to be reprocessed by clicking the Reprocess link on the Analytics Admin page for the file. Or, re-load the file to the Analytics FTP and process it again. |
| There was a problem establishing a connection to the database |
There was a problem establishing a connection to the database - When Running a Report from VInsights Tab in CRM |
| メール |
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| "An error happened while querying Vault. Email will be processed again when the Scheduler job runs next time" When sending an Approved Email |
The user in the Vault Login Credential Management section of the Approved Email Administrator tab is not an Admin or Owner in the Vault to which the Org is connected. The error occurs because CRM is unable to communicate with Vault while attempting to send the email. |
| "Template Name was sent to 0 of 1 recipients" After sending the Email Template in CRM |
This problem occurs because the email address in the From Address field of the Vault email template is not valid. |
| "At least one document included is not in approved state" When Sending an Approved Email in CRM |
The Email Template is expired in Vault, but the local client (or the Approved Email sync from the Approved Email Administration Tab) is not synced. |
| "Failed to connect to Vault for validation" When Approved Emails are Not Sent in CRM |
The error may occur due to incorrect Vault access or a missing Security Policy from the Vault Integration User. Emails are not sent. |
| "Invalid Consent" When Sending Approved Email in CRM iRep |
The opt out record which is created in the last bounced email is not downloaded to the iRep |
| "Record Type ID: this ID value isn't valid for the user" When Synchronizing CRM Approved Email Templates |
An Approved Email integration user has no access to Record Type xxxxxxxxxxxxxxxxxx (Record Type ID) for related objects. |
| "There are no Consent_Type_vod records applicable for this Account. Please review your Consent Capture setup" - When sending an Approved Email |
Set the Approved Email Consent Mode option to 0 to resolve this problem.
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| "User does not have permission to update or create records for object 'Sent Email'" When Sending Approved Email from Suggestions |
The user does not have Edit permission on the Suggestions object. |
| Failed to Authenticate USER_LOCKED_OUT |
Failed to Authenticate USER_LOCKED_OUT - Occurs During CRM Approved Email Sync |
| FAILURE error type: INVALID_DATA cause: Unknown field 'tag__v' in 'field list' |
FAILURE error type: INVALID_DATA cause: Unknown field 'tag__v' in 'field list' - in CRM Approved Email Sync Failure |
| INVALID_FIELD_FOR_INSERT_UPDATE: Question_Response_vod__c: bad field names on insert/update call: Decimal_vod__c |
INVALID_FIELD_FOR_INSERT_UPDATE: Question_Response_vod__c: bad field names on insert/update call: Decimal_vod__c - When Submitting an Approved Email Survey in CRM Online |
| Template Name was sent to 0 of 1 recipients |
Template Name was sent to 0 of 1 recipients - After Sending the Email Template in CRM |
| コールレポーティング |
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| "Unable to Load Page" When Recording a Call Online in CRM |
The user is missing Field Level Security (FLS) access to fields that are necessary for Call reporting. |
| "Entity is deleted" When Syncing Calls After an Account Merge in CRM |
The user profile does not have Read access to the Account Merge History Object. |
| "This account has not been validated" When Clicking on Record a Call Button in CRM |
The picklist value of the Do Not Call? field is set to Yes_vod on the account. |
| "You may not update a submitted call or any supporting data" When Updating Call Discussion Records Tied to a Submitted Call in CRM Online |
The error occurs because there is a Roll-Up Summary type custom field on the Call object and its Summarized Object is Call Discussion.
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| {n} Call Objective failed to create successfully - When Taking Action from Suggestion in CRM iRep |
{n} Call Objective failed to create successfully - When Taking Action from Suggestion in CRM iRep
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| System.StringException Caused by Trigger VOD_CALL2_AFTER_INSERT_TRIGGER |
System.StringException Caused by Trigger VOD_CALL2_AFTER_INSERT_TRIGGER - During Veeva CRM Sync
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| "{n} Call Objective failed to create successfully" When Taking Action from Suggestion in CRM iRep |
The error occurs because the value of the Call Objective CLM ID on Suggestion does not match the value of Presentation ID on the CLM Presentation. |
| "Cannot Recursively Update Itself" When Mass Deleting Calls in CRM |
The user has both Parent Call Ids and Child Call Ids in the delete file at the same time. |
| コールサンプリング |
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| "<Account Name> does not have a valid license to receive samples" When Sending Business Reply Card (BRC) Samples for CRM Call Sampling |
This is expected behavior. The Ship To Business Location feature does not disregard licensing validation. The Account that is signing for the Samples must have a valid license in the same state as the Business Account. |
| "Duplicate Recipient error" When submitting a call with Samples in CRM iRep |
The Duplicate Recipient error means the user attempted to add duplicate promo items with the same recipient. |
| "Required fields missing: Lot_vod_c" When Loading CRM Historical Call Data |
Sample Transaction records are attempting to be created via triggers. Sample transactions are not necessary for historical data. |
| Required Fields Missing (lot_vod__c) When Syncing iRep |
Before the user could submit the call, the lot name changed. When the user submits the call, the call fails to find the referenced lot name since it was modified. |
| CLM |
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"Unzip failed for file /var/mobile/Containers/Data/Application
...SLIDENAME.zip" In Activity Log
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The end-user needs Read Field Level Security (FLS) to Key_Message_vod.CDN_Path_vod__c and Key_Message_vod.Vault_GUID_vod__c If the key message is packaged incorrectly, this error appears.
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| "Connection error null" When Uploading CLM Content Using FTP |
This problem may occur in Orgs where the Unique attribute is removed from the Media_File_Name_vod field on the Key Message object. This is a usual setup in Orgs where Vault Integration is also used. |
| "404 Error" When Viewing Slide in CRM Engage |
Populate the HTML File Name field in Vault with the name of the HTML file in the distribution package. |
| "A duplicate value was specified for field 'Status_vod__c' in object 'Key_Message_vod__c', duplicate value 'Expired_vod' prior value" In CLM Administration tab. |
This error is stating a Key Message record is modified in CRM and does not have a status. Please revert the status change to any Key Messages that is missing a status. |
| "com.veeva.clm.getSurvey_Object: Unable to get Survey Name" In CRM iRep |
One reason for this error is that the survey record is not downloaded to iRep. |
| "Failed to get CLM Presentation and Slides from Salesforce DB!" When Sync or Full Refresh Done in CRM |
This error message can occur in two situations. When the CLM Presentation Slide no longer has a Key Message record defined or the Veeva External ID (VExternal_ID_vod__c) fields on the CLM Presentation Slide and Key Message do not match. |
| "Found Vault GUID but failed to find CDN Auth token for KM" When Syncing Vault Integrated CLM Media Content to CRM iRep |
Grant the user profile Read access on the CDN_Path_vod__c field. Verify that the VSESSION MC_CONTEXT_ROOT or MC_SERVER_URL fields are correct. |
| "Internal Server Error" When Sync Completes in CLM and Vault Integration |
The Vault integration user is not a System Administrator of the Vault or the Custom Multichannel Settings are not created.
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| "java.lang.NullPointerException" When Running a CRM Sync From the CLM Administration Console |
The process is looking for the Multichannel Settings which do not exist. |
| "No content available" CLM Reps Cannot See Presentations in CRM iRep When Using Detail Group |
The Field Key_Message_vod.Detail_Group_vod__c should be populated with the corresponding Detail Group product. |
| "No such file or directory" When Uploading Zip File to Key Message in CRM |
If the org is newly enabled CLM, the org folder is not created unless initial set-up of FTP credentials is completed. |
| "SaveObject called with an object that cannot be accessed" When Using com.veeva.clm.createRecord Function in CRM iRep |
The error occurs because the Mobile ID field is not on the custom object. |
| Connection error null |
Connection error null - When Uploading CLM Content Using FTP in CRM |
| duplicate value found Media_File_Name_vod__c duplicates value on record with id: xxxxx in Failed History |
duplicate value found Media_File_Name_vod__c duplicates value on record with id: xxxxx in Failed History - As CRM CLM Vault Integration Fails |
| duplicate value found: Presentation_Id_vod__c duplicates value on record with id: xxxxx |
duplicate value found: Presentation_Id_vod__c duplicates value on record with id: xxxxx - CRM CLM Vault Integration Fails |
| Presentation_Id_vod__c duplicates value on record with id |
Presentation_Id_vod__c duplicates value on record with id - When CLM Contents is Being Synced in CRM |
| Unknown property 'language__v' in 'field list' at com.veeva.multichannel.com |
Unknown property 'language__v' in 'field list' at com.veeva.multichannel.com - CRM CLM Sync Error |
| コーチングレポート |
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| "You do not have permission to send the Coaching report to the employee" When Sending Coaching Report to Rep in CRM iRep Advanced Coaching Report |
The Coach is Missing Required Field Level Security. |
| Concur |
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| Title has an invalid value |
Title has an invalid value - in CRM Concur |
| Exception_MISSREQFLD |
Exception_MISSREQFLD - Occurs in Concur Sync Log from CRM |
| Invalid LoginId From Concur Sync in CRM |
Invalid LoginId From Concur Sync in CRM |
| 同意書取得 |
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| There are no Consent_Type_vod records applicable for this Account |
There are no Consent_Type_vod records applicable for this Account - in CRM Approved Email Online |
| サイクルプラン |
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| Error Message Appears When Using the Cycle_Plan_Schedule_Calls_vod Button in CRM |
Error Message Appears When Using the Cycle_Plan_Schedule_Calls_vod Button in CRM |
| イベント管理 |
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| "Bad Request" When Opening an Event Record in CRM |
Permission Sets are incorrectly configured in the org. |
| "Please select a template from left hand side to see a preview" When Selecting CRM Event Management (EM) Sign-in Template |
The preview image of the template is not created properly. This is typically caused by lack of Field Level Security (FLS). Or, the error may be caused when using a token inside of the .docx attachment on the EM Catalog record. |
| "You are not allowed to schedule this type of event during this time frame" When Creating Event in CRM iRep |
The Event_type_vod value on the EM_Event_Configuration_vod object is not correct. This field needs to have the actual record type name instead of the record type label. |
| "Invalid Type" When Trying to Create an Event Speaker in Veeva CRM Online |
Set a default Record Type other than Master at the Profile level. All other record types can be added as Permission Sets, but at least one must be set, other than Master, at the Profile level. |
| 全般 |
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| "Could Not Determine the Salesforce Profile Associated with this Record" When Creating an Alert for a Profile in CRM |
The Profile field needs to be populated with the profile’s 18-digit (Salesforce.com) SFDC ID or a profile picklist needs to be configured. |
| Insufficient Privileges |
Insufficient Privileges - When Navigating to a New Page in CRM |
| Insufficient Privileges |
Insufficient Privileges - When Trying To Edit Ratings and Evaluations in Veeva CRM |
| You do not have permission to create Data Change Request on this record |
You do not have permission to create Data Change Request on this record - When Using New_Address DCR and New_Child_Account_DCR Buttons |
| HTMLレポート |
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| "No Page Found" When Clicking on the MyInsights Tab in the Home page of CRM iRep |
The user must have an active iPad profile-level VMOC for the Attachments object for the end-user profile. |
| "Object type 'HTML_Report_vod__c' is not supported" When CRM User Attempts Sync |
Only enable the secondary VMobile Object Configuration (VMOC) for the Attachments object for profiles with Read access to the HTML_Report_vod object and Read FLS to the Profile_vod field. |
| インストール |
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| "Cannot Open Page" Reported by Safari After Clicking CRM iRep Install |
On iOS 10 and later, this occurs if Installing Apps is restricted. This is done directly on the device or through Mobile Device Management (MDM) software. |
| "Unable to Install iRep at this Time" When Installing CRM iRep from the Online Link |
The profile in a Sandbox does not match Production, the version of iRep in a Sandbox is archived, or the profile is expired.
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| "Untrusted Enterprise Developer" When Starting CRM iRep App on iPad |
When attempting to open an Enterprise App for the first time (after iOS 9), users are informed that an untrusted app is being opened. |
| "Veeva CRM can't be opened using the Built-in Administrator account" in CRM Win Modern |
Win Modern cannot be run using the built-in administrator account. Login with a normal user account and retry. |
| 在庫管理 |
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| "Insufficient access rights on cross-reference ID" When Creating CRM Medical Inquiry |
The user does not have Edit access to the accounts in the territory. An account must have Edit access in order to make a Medical Inquiry against it. |
| 医師からの問合せ |
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| Insufficient access rights on cross-reference ID |
Insufficient access rights on cross-reference ID - When Creating CRM Medical Inquiry |
| マルチチャネルサイクルプラン（MCCP） |
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| "Invalid_Query_Locator" in CRM Multichannel Cycle Plan (MCCP) job |
Every MCCP job makes one request to the server. If there are 10 or more jobs (in which the owner is the same user of this MCCP job) running at the same time, Salesforce generates this error. |
| "No active cycle to be processed" When Running Multichannel Cycle Plans Process in Online CRM |
One reason for this error is that the related records of MCCP have not been setup accordingly. For example, if there is no MCCP Target record for a specified MCCP, the error message occurs when running Multichannel Cycle Plans Process in Online CRM. |
| "NUMBER_OUTSIDE_VALID_RANGE" Occurs When MultiChannel Cycle Plan (MCCP) Job Fails in CRM |
Adjust the value of the Product Interactions Goal. This is designed to set the length of Product_Attainment_vod__c to be 3. From the product perspective, the value of attainment should not exceed 999%.
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| Failed to Queue |
Failed to Queue - When the Process Scheduler runs the Multichannel Cycle Plan (MCCP) Job
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| マイアカウント |
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| "Error Getting User Info" Appears on Pages or During CRM Sync |
Veeva servers are not connecting to Salesforce servers. |
| "java.lang.NullPointerException" When Trying to Use CRM Edit Account DCR |
A controlling field is defined on the user's page layout of the Account object. The user does not have Field Level Security (FLS) access to the controlling field. Without access to the controlling field, the Edit_Account_DCR_vod function is unable to retrieve the dependent field. |
| Network統合 |
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| "500 Servlet Exception" When End-User Opens Network Account Search in CRM |
The end-user is not assigned to any Territories. |
| "Failed to connect/login using FTPS client to { Network hostname } for { Network API username }" When CRM Subscription Job Runs |
The reason for this error is that there is a % symbol in the password of the Network API user. |
| "User does not have permissions for the submitted country in Veeva Network" When User Adds a CRM Account to a Territory in Network Account Search |
A Data Visibility Profile is missing from the Network Integration user's profile. |
| DCR-007 Outbound DCR Error: Field (Network Field API Name) Does Not Exist on Network Object (Object Name) |
DCR-007 Outbound DCR Error: Field (Network Field API Name) Does Not Exist on Network Object (Object Name) - in All Network Field Mappings Validation Notes in CRM |
| Failed to login for orgid = 'Salesforce Org Id' due to lack of correct credential |
Failed to login for orgid = 'Salesforce Org Id' due to lack of correct credential - When Adding Account From Network Account Search in CRM |
| Field name provided does not match an External ID, Salesforce Id, or Indexed field |
Field name provided does not match an External ID, Salesforce Id, or Indexed field - During Network Subscription Failure |
| Website data value too largWebsite data value too large: |
Website data value too largWebsite data value too large - When Adding a CRM Account Through Network Account Search |
| 注文管理 |
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| "Action not allowed" When Creating Sample Order Transaction Record on Online CRM |
Veeva does not allow the creation of a Sample Order Transaction record from the Salesforce page. Sample Order Transaction record is created when a valid BRC is submitted in Call.
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| This Account cannot create orders |
This Account cannot create orders - When the User Clicks New Order in CRM
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| VEEVA_CONTRACT_AFTER_UPDATE: execution of AfterUpdate |
VEEVA_CONTRACT_AFTER_UPDATE: execution of AfterUpdate - Contract Cannot Be Activated or Unlocked in CRM
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| サンプル管理 |
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| "Cannot update a submitted Sample Order" When Re-Submitting a Sample Order Transaction in Online CRM |
Sample Order Transaction can only be submitted by the System Administrator. |
| "Sample_Inventory_Before_vod: data changed by trigger for field Owner ID: owner cannot be blank" When Creating Sample Inventory in CRM Offline |
The user is missing Edit Field Level Security (FLS) access to the Inventory For (Inventory_For_vod__c) field on the Sample Inventory object. |
| The inventory must be synced before the record can be submitted online |
The inventory must be synced before the record can be submitted online - When Chosing to Send and Receive in CRM |
| A system error has occurred |
A system error has occurred - When Clicking on My Samples Tab in CRM |
| Action not allowed |
Action not allowed - When Creating Sample Order Transaction Record on Online CRM |
| SFDC |
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| "CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY" When Uploading Survey Target records in Online CRM |
Veeva trigger needs to find the account information in the importing file and use this account to create a survey target record. If there is no account on Online CRM, the error message displays. |
| "Duplicate Username, Another user has already selected this username" When Creating New Users in Salesforce |
Usernames in Salesforce needs to be universally unique between all Orgs. The username must be changed in the org that it currently exists in. |
| "Error establishing connection to Salesforce" When accessing CRM Platform Online |
Typically, the error occurs because the limit of API calls is reached in the user's ORG. |
| "Insufficient Privileges" on Shared Report on the CRM User Object |
The user is missing the SFDC permission View Setup and Configuration. |
| Insufficient Privileges |
Insufficient Privileges - when Accessing a Dashboard from CRM online |
| "Operation not valid for this user type" When Assigning the Product to User in My Setup Page |
Users with Chatter External license are considered to be customers. These users have no access to Salesforce objects or data. |
| "The user license doesn't allow the permission SubscribeToLightningReports" When Deploying Packages to Salesforce |
This is a known Salesforce issue that is currently being worked. Open a ticket with Veeva Support to contact Salesforce so that a fix can be applied to destination orgs. |
| "Too Many SOQL queries" When Data Loading in Veeva CRM |
When data loading records into Veeva CRM, the recommend batch size needs to be followed. |
| "You reached the limit for dashboards run as the logged-in user" When Saving a New Dynamic Dashboard in CRM |
Consider increasing the number of Dynamic Dashboards. Note: There is an additional cost to do so. Or, clear the Recycle bin for the deleted Dashboards. After this is done, the user should be able to create a new Dynamic Dashboard.
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| Can't Assign Permission Set to User |
Can't Assign Permission Set to User - When Assigning a Permission Set to a User in CRM Online
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| Insufficient Privileges on Shared Report on the CRM User Object |
Insufficient Privileges on Shared Report on the CRM User Object
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| You Cannot Reuse a Standard Salesforce.com Name |
You Cannot Reuse a Standard Salesforce.com Name - When Renaming Custom Contract Tabs and Labels
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| #NAME? |
#NAME? - When Extracting a CSV File From CRM Report
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| 調査 |
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| "Invalid Data. Record Type ID: this ID value isn't valid for the user: 012000000000000AAA" When trying to save a New Survey |
The Survey does not have a default Record Type configured. 012000000000000AAA is a generic Record Type Id for the --Master-- Record Type. |
| "Failed to Query Data" When Publishing Survey Through the Use of MC Engine in Online |
The profile of the integration user has not enabled Administrative Permissions View Setup and Configuration. |
| "Failed to save survey target" When Answering Questions for Existing CRM Targets |
The Veeva (VOD) field types should not be changed. Ensure that Channels_vod field on the Survey_vod and Survey_Target_vod objects are set to a Text(255) field type. |
| "Insufficient Access Rights on cross-reference id" When Clicking the Send To Employee button on CRM Advanced Coaching Report |
The root cause of this issue is due to placement in the role hierarchy. If the manager user has a role that is the same level or falls under the end-user role in the hierarchy, this error is generated. |
| "Invalid Data. Integration is not properly configured, please contact your administrator" When Publishing a Survey in Online CRM |
Territories_vod__c field is placed on the survey page. It requires the Multichannel engine to publish it. |
| "The survey is currently not available. Please try again later" When an Account Clicks on Survey Link in CRM Approved Email |
The error occurs when the Survey Integration user is Missing Field Level Security (FLS) for the Question_Number_vod__c field in the Survey_Question object. |
| "You do not have permission to mark this Coaching Report as complete" When Completing a Coaching Report in CRM iRep |
The employee must have Edit permission to the Completed_Datetime_vod field and Report_Status_vod__c field on the Survey Target object. |
| テリトリー管理 |
|
| "field name:id value of incorrect type" When Zip to Terr Fails in CRM |
If there are fields on the Account and Zip to Terr objects with the same API name, the process fails with this error. |
| "Value does not exist or does not match filter criteria" When Running Territory Alignment from Territory Utilities in Online CRM |
There is a Lookup Field filter defined on an Account. An Administrator modifies the filter so that the update does not reflect the filter criteria. |
| failed to save in SFDC: insufficient access rights on object id |
failed to save in SFDC: insufficient access rights on object id - When User Tries to Create a DCR on an Account in CRM |
| unable to obtain exclusive access to this record or 200 records |
unable to obtain exclusive access to this record or 200 records - When Running the Mass Assignment Rules From the Territory Utilities in CRM |
| 入力規則 |
|
| "InvalidSObjectFault [ApiQueryFault [ApiFault exceptionCode='INVALID_TYPE' exceptionMessage='sObject type '<Object Name>' is not supported" When Clicking Refresh Validation Rule Data Button in Validation Rule Administration Page in CRM Online |
The error occurs because the object is deleted. There is still a VMobile Object Configuration(VMOC) record for the deleted object. |
| その他 |
|
| "The system is undergoing maintenance" When syncing offline platforms or navigating to Veeva pages online, such as My Accounts. |
If scheduled maintenance isn't being performed, open a ticket with Veeva Product Support. |
| "INVALID_FIELD_FOR_INSERT_UPDATE: Question_Response_vod__c: bad field names on insert/update call: Decimal_vod__c" When Submitting an Approved Email Survey in CRM Online |
The survey integration user does not have Field Level Security (FLS) on the Decimal field on Question Response object. |
