Veeva CDMS サポートチームへのCDMS サポートチケットの作成方法

Question:

Answer:

CDMS プロダクトサポートチケットの作成には下記の手順に従って作成ください:

サポートポータルにログインする
Tickets タブをクリック
Create New Ticket ボタンをクリック
Under Log a Ticket, select Vault from the Product drop-down menu and Vault Support Request for the request type.
- Do not choose CDMS Request Support for the request type. This option creates a GSC Tier 1 Support ticket.
The screen changes and lists a number of fields to be filled in. This is a list of fields that help ensure the Support Ticket gets to the CDMS Support Product Support Team:
- Vault Product Area: EDC
- Vault Product Category: CDMS or CDMS and Clinical Operations Vault Connections
Input the Environment ID, which is also known as the Vault ID. See: How to Find a Vault ID?
Submit をクリック
With the above field values, the ticket is opened with the CDMS Product Support Team. The user can review the status of the request from the Tickets page. Likewise, the user can also create a ticket, in a similar fashion, to Engage the Managed Services team.

チケット作成後、 it is sometimes needed to grant temporary access to Veeva Support. To do this, use the 下記をご参照ください:

Product Support Portal