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Show all Comments on DCR responses in CRM

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  • Michael Pay

    Documenting context behind this request:

    With the Alerts tile enabled, end users found that DCR resolution notes often only contained system messages due to the final step of the workflow, which approved the record as a local grey record. More context for OpenData rejection was particularly important for a subset of potential OpenData rejections, the Non-Prescribing HCPs such as NPs. There are at times follow up needed to evaluate rejected DCRs for resubmission or merging, a task made more difficult without the proper context at the DCR resolution notes level.

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