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View Signatures and Consent Receipt in Multichannel Consent

Hi Team,

We would have a functionality which will generate View signatures and PDF form of Consent Receipt  (Similar to sample receipt) Where we can generate the PDF / print the receipt and forward to the HCP.

BR,

Ramkumar

9 条评论

  • Avatar
    Nishant Bafna 正式评论

    Hi Ramkumar,

    By 'similar to sample receipt' do you mean to say the ability to send receipts via Approved Email for Call Samples? If yes, then the ability to send receipts for consents captured is on our roadmap but not targeted for a release yet. Which customer is aksing for this? 

    If you meant something else, can you please explain the use case in detail.

    Thanks,
    Nishant

  • Avatar
    Ramkumar Murugesan

    Hi Nishant,

     

    Yes, Ability to sent receipts/ generate PDF of consents captured. This is in road map. thanks.

     

    BR,

    Ramkumar

  • Avatar
    Gregory Van Keirsbilck

    I second this request. Internal compliance policies do not allow us to use the Veeva Consent Capture capability if we can not send a receipt to the customer.

    Any updates on potential release?

  • Avatar
    Nishant Bafna

    Hi Gregory,

    The ability to send receipts for consents captured via Consent Capture in Veeva CRM is targeted for 17R2. You will be able to send a list of items the HCP subscribed or unsubscribed from and also insert the signature captured.

    Thanks,
    Nishant

  • Avatar
    Alicia Plaza

    For the multichannel consent capture functionality with signature receipt email included, can we, in the email sent to the customer, after the signature has been collected, include the below fields?:

    • The different channels where the signature has been collected.
    • The legal disclaimer that the customer has signed
    • The signature of the customer

    Thank you

  • Avatar
    Leticia Gutierrez

    Dear Alicia,

    Consent Capture Receipts via Approved Email was introduced in release 17R2. Since then you are able to insert the HCP's signature captured in the receipt email, together with send a list of items the HCP subscribed or unsubscribed from.

    However, we do not support stamping of disclaimer text in the receipt email. This value is stored in Multichannel Consent record and if there are more than one channels for which the consent is being captured - we would have multiple consent and disclaimer texts in the same email.

    With kind regards,

    Leticia

  • Avatar
    Alicia Plaza

    Can be contemplate the possibility to include the disclaimer tests in future releases, in the same way than the different channels, where the consent has been collected, can be included?

  • Avatar
    Gregory Van Keirsbilck

    Leticia, I'm surprised about the fact that it is not possible to have the disclaimer text embedded into the email. The consent receipt to me is like a copy we leave at the HCP with proof of what he/she signed up for. Without this text, this seems quite a useless reciept. Yes, he could have read it while signing, but we all know what these texts look like and who will ever remember the contact email address to send a request for unconsent? Any advice? Thx

     

    Gregory

     

     

  • Avatar
    Leticia Gutierrez

    Dear Gregory, Alicia

    We do understand the request and will consider it as an enhancement for our future product roadmap.

    Thank you for your feedback.

    With kind regards

    Leticia

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