Client E uses a custom Division field to determine the workflow of incoming DCRs to specific Data Stewards for a division. The division may encompass multiple countries and the countries may overlap for a certain division. For example, Division A may contain US, CA, MX while division B may include MX, BR, AR.
Currently, the Data Steward inbox supports filter DCRs by country across both the HCO / HCP object, but when attempting to filter by any attribute other than country, the inbox filter can only filter across HCO / HCP using an AND statement (HCP.division = A AND HCO.division = A). This means the client is unable to set up an inbox view for HCPs and HCOs of a single division without having 2 separate views.
Ideally, the DS inbox would be able to support an OR statement, for example, HCP.division = A OR HCO.division = A to allow for a more consolidated inbox view.