Contacting the RTSM Global Service Center
Veeva's RTSM Global Service Center provides essential 24/7, 1st-line support to RTSM end-users as well as Sponsors and Sites.
With global coverage, the GSC can be reached anytime using the Support Portal by opening a ticket, by email (helpdesk@rtsm.veeva.com), or by phone. In order to open a ticket, the user must have a Support Portal login account and be logged into the portal.
Note: For non-Support questions or issues, use the following information from the Contact Sales page on Veeva.com.
| Americas | |
| Argentina Toll Free | 0800.444.2089 |
| Brazil Toll Free | 0800.761.8700 |
| Canada Toll Free | 866.766.0846 |
| Chile Toll Free | 1.230.200.485 |
| Columbia Toll Free | 01.800.518.3213 |
| Costa Rica Toll Free | 0800.013.1485 |
| Mexico Toll Free | 001.855.554.1005 |
| Peru Toll Free | 080.055.260 |
| Puerto Rico Toll Free | 866.766.0846 |
| USA Toll Free | 866.766.0846 |
| Europe | |
| Austria Toll Free | 0800-297856 |
| Belarus Toll Free | 88.200.011.048 |
| Belgium Toll Free | 800.78494 |
| Bosnia and Herzegovina Toll Free | 800.83072 |
| Bulgaria Toll Free | 008.001.181.104 |
| Croatia Toll Free | 0.800.9301 |
| Czech Republic Toll Free |
800.800.078 |
| Denmark Toll Free | 802.528.50 |
| Finland Toll Free | 0800.917.345 |
| France Toll Free | 0800.90.3964 |
| Georgia Toll Free | 070.677.7336 |
| Germany Toll Free | 0800.184.4899 |
| Greece Toll Free | 800.848.1572 |
| Hungary Toll Free | 6800.20023 |
| Ireland Toll Free | 1.800.677.614 |
| Italy Toll Free | 800.871.236 |
| Lithuania Toll Free | 880000389 |
| Macedonia Toll Free | 800.94373 |
| Moldova Toll Free | 0800.62.9.05 |
| Netherlands Toll Free | 0800.022.8537 |
| Norway Toll Free | 800.1076 |
| Poland Toll Free | 00.800.111.3980 |
| Romania Toll Free | 0800.895.777 |
| Russia Toll Free | 810.800.2115.2012 |
| Serbia Toll Free | 0800.191.136 |
| Slovakia Toll Free | 0800.606.552 |
| Slovenia Toll Free | 080.080.162 |
| Spain Toll Free | 900.941.316 |
| Sweden Toll Free | 020.793.123 |
| Switzerland Toll Free | 0800.562.735 |
| Turkey Toll Free | 00.800.142.077.906 |
| Ukraine Toll Free | 800.500.847 |
| United Kingdom Toll Free | 0808.234.0219 |
| Middle East | |
| Israel Toll Free | 180.922.9724 |
| Africa | |
| South Africa Toll Free | 0800.991.033 |
| Asia | |
| Australia Toll Free | 1800.466.594 |
| China (North) Toll Free | 1.0800.140.1979 |
| China (South) Toll Free | 1.0800.140.1974 |
| Hong Kong Toll Free | 800.968.774 |
| India Toll-Free | 000.800.100.7753 |
| Indonesia Toll-Free | 780.3016.0142 |
| Japan Toll Free | 006633.81.3636 |
| Malaysia Toll Free | 1.800.817.433 |
| New Zealand Toll Free | 0.800.569.035 |
| Philippines Toll Free | 1.800.1110.1845 |
| Singapore Toll Free | 800.1302.054 |
| South Korea Toll Free | 00.308.132.865 |
| Taiwan Toll Free | 801.127.543 |
| Thailand Toll Free | 1.800.156.203.0141 |
| Vietnam Toll Free | 1.800.4931 |