Contacting the RTSM Global Service Center
Veeva's RTSM Global Service Center provides essential 24/7, 1st-line support to RTSM end-users as well as Sponsors and Sites.
With global coverage, the GSC can be reached anytime using the Support Portal by opening a ticket, by email (helpdesk@rtsm.veeva.com), or by phone.
Note: All numbers are Toll Free unless otherwise noted.
Note: For non-Support questions or issues, use the following information from the Contact Sales page on Veeva.com.
| Americas | |
| Argentina | 0800.666.0738 |
| Brazil | 0.800.7612628 |
| Canada | 1.800.350.8722 |
| Chile | 56.800.231109 |
| Colombia |
57.1.800.5191229 |
| Mexico | 52.800.283.3434 |
| Puerto Rico | 1.800.350.8722 |
| United States of America | 1.800.350.8722 |
| Europe | |
|
Austria |
43.800.298.948 |
| Belgium | 32.800.54134 |
| Bosnia and Herzegovina |
38.7800.83047 |
| Bulgaria Toll Free |
35.980.021.00241 |
| Czech Republic |
42.080.008.8441 |
| Denmark | 45.8082.0326 |
| Estonia | 372.800.032.1201 |
| Finland | 358.800.145.765 |
| France | 0.801.840.214 |
| Georgia | 995.800.800.118 |
| Germany |
49.800.000.9177 |
| Greece | 30.800.4938.21416 |
| Hungary | 36.80.080571 |
| Ireland | 1.800.816927 |
| Macedonia | 389.80.080.580 |
| Italy | 800.961.582 |
| Netherlands |
31.800.0227.013 |
| Norway | 47.800.54109 |
| Poland | 800.088.619 |
| Portugal |
351.800.835197 |
| Romania | 40.800.410.160 |
| Serbia |
381.800.301106 |
| Spain | 900.999.322 |
| Sweden | 46.2088.9863 |
| Switzerland | 41.800.040.011 |
| United Kingdom | 44.18.6550.2582 |
| Middle East | |
| Israel | 1809.349.329 |
| Africa | |
| South Africa | 27.860.023.927 |
| Oceania | |
| Australia Direct Line | 0290.994.110 |
| Australia Toll Free | 1.800.290.794 |
| New Zealand | 0.800.428.764 |
| Asia | |
| China |
86.400.601.6218 |
| India |
91.800.050.4652 |
| Japan Direct Line |
81.3.6843.5768 |
| Japan Toll Free |
81.800.808.0289 |
| Malaysia | 60.1.800.81.0963 |
| Philippines |
63.1800.1.118.0057 63.1800.8.908.6308 |
| Singapore |
65.800.852.8740 |
| South Korea |
82.808.704136 |
| Taiwan |
00801.49.1928 |
| Thailand | 66.1800.018.232 |
| Turkey | 90.800.492.4088.0147 |