Overview:

We have implemented a native federated search engine to help our customers find the information they need more easily.  In addition, when they search for knowledge articles, it will show them the source of the content:

• Articles - written by Support Agents
• Product Help - broken down by product pages that contain that exact word or phrase
• Community posts

The following example shows a search on Vault id.  The search engine tries to find all articles that contain the word Vault or the word Id anywhere within the article.  On the right-hand side of the screenshot,  the Search Results display brief previews of content matching the search criteria. Based on the Source that is selected on the left, the right side list of results changes.

This search shows that numerous results matched that criteria. Notice that 3209 Articles are returned due to a wide search range.

To refine the search, enter "Vault id" as the search criteria.  The double quotes are used in the search criteria to allow the search engine to find any content that contains that phrase. The sources of the resulting content appear on the left side of the search results. Notice that 36 Articles are returned due to a narrow search range based on that exact phrase.