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CRM Engage Metadata Sync Fails Due to Duplicate Value in the Presentation_Id_vod__c Field on the Multichannel_Content_vod Object in Veeva CRM Online

  • Updated

Overview:

The sync in the Engage Metadata Sync Administration Console fails due to the following error:

"Failed to upsert [number] records into SF DB, status code: DUPLICATE_VALUE for Record with External Id: [value in VExternal_Id_vod__c], Cause: duplicate value found: Presentation_Id_vod__c duplicates value on record with id: [SFDC Id]."

Root Cause:

The Presentation_Id_vod__c field on the Multichannel_Content_vod__c object is unique. The sync fails if there are any Multichannel_Content_vod__c records in the CRM org where the Presentation_Id_vod field has the same value as the crm_presentation_id__v field of the new Multichannel Presentation in Vault, which the integration is trying to sync with CRM.

Solution:

There are alternative solutions to fix the issue:

  • Delete the referenced Multichannel Content records if they are obsolete (Example: If the source Vault is no longer linked to the CRM org)
  • Clear the Presentation_Id_vod__c field on the referenced Multichannel Content records
  • Change the value in the crm_presentation_id__v field of the Multichannel Presentation in Vault

Related Documentation:

CRM Help Documentation:  N/A

 

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