Question:
A user uploads an email that contains attachments to Vault. The attachments are not shown in the Attachments section of the document. Why is this?
Answer:
The selected Document Type does not have the Allow attachments feature turned on.
- An Admin should navigate to Admin --> Configuration --> Document Types --> [Specific Document Type].
- Edit Details.
- Enable Allow attachments feature.
- The user can refresh the document page.
Related Documentation:
Vault Help Documentation: About Attachments