This section provides solution articles for Veeva Vault Approved Email issues. Veeva’s Approved Email enables your reps to quickly and compliantly email approved content directly to customers and see the interaction data directly through Veeva CRM. This tool both ensures that only approved content is distributed and tracks the distribution of specific documents, including medical content and promotional pieces. In Approved Email, Vault is the system for configuring and maintaining the email template and fragments of content. The process of selecting documents (as “email fragments”), inserting them into the email template, and choosing recipients happens in Veeva CRM.