Question:
What is causing the Collaboration user name does not match the account used to authorize the connection to Microsoft Office Error in Veeva Vault?
Answer:
This error is caused by the user doing the authorization already being logged into Office with a different account, such as their personal account.
The following steps should be done:
- The user should open a private/incognito browser window
- Visit https://portal.office.com and log in, if already logged in, the user must log out
- In Vault, visit Admin > Settings > Checkout Settings, fill in the requested details and authorize the connection
- The user should be prompted to log in, and must log in with the Collaboration User account
Note: In case the user has Single Sign-On configured and it is not possible due to this to log in using a different account, they must speak with their IT Department to determine how to log in to Office with a different account, or ask Veeva Services to authorize the connection from their machine.
Related Documentation:
Vault Help Documentation: