Overview:
A newly created Sample Limit Template is not enforcing sample limits. If the first sample transaction does not reach the limit, then the second sample transaction is made. If the user chooses the maximum limit during the transaction, this results in a negative remaining quantity.
Example: The New and unused Cholecap Sample Limit Template allows two total samples per account. The user samples one, Saves the call, and goes back to the Sample Account to sample again by choosing two samples. The system allows the user to do this, which results in a -3 remaining quantity on the sample limit record after the information is synced Online.
Root Cause:
When a Sample Limit Template is used for the first time on a mobile device and the limit is not reached during the time of the sample transaction, an incremental sync is needed. This is done to populate Sample Limit records Online and to sync them back down to the device.
Solution:
After sampling and while not reaching the total allowed limit during that transaction, the user needs to initiate an incremental sync.
Related Documentation:
N/A
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