Overview:

An Analytics File is not automatically processed and a CTL file is not removed from the Ctlfile directory.

Root Cause:

There are several possible root causes for CTL files failing to automatically process the Analytics file and disappear.

1. The CTL Filename must not contain any spaces.
   
   Example:
   

   The name: Weekly TRx Auto Process.ctl fails. Replace any spaces with underscores.

   Corrected name: Weekly_TRx_Auto_Process.ctl
   
   

2. The CTL file values are case sensitive and must match the Analytics File name exactly.

   Example, the following CTL File fails for Analytics File Weekly_TRx.zip:

   
   
   
3. The FTP Server may not be correct. The FTP Host server info is found in Veeva Common Settings.
   
   Navigate to: Setup --> Develop --> Custom Settings --> Manage (Veeva Common) --> Main --> FTP Server

Solution:

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